Cancellation Policy

Swish House “Late Cancel” & “No Show” Policies

If a session is after 12pm, then members must cancel at least 6 hours before their scheduled session. If a session is before 12pm (at any time in the morning) then members must cancel by 11:59pm the night before that session. If these policies are not followed then members will be marked as a "Late Cancel", and will be charged the credit used to book that session and a $15 “Late Cancel” fee will be applied.

If members do not cancel and ALSO do not show for their scheduled session, then they will be marked as a "No Show", and will be charged the credit used to book the missed session and a $25 “No Show” fee will be applied.

If members cancel at least 6 hours in advance of a session after 12pm, or by 11:59pm the night before a morning session, then they will receive back the credit used to book and no penalty fee will be issued.

Wait List Cancellations: If members are transferred from the wait list to a registered class within 12 hours of the start of class, then they may cancel without penalty. If members are transferred from a wait list to a registered class with more than 12 hours before the start of class, then the above policies apply.